Skin diagnosis: find the right skincare routine for you!

In order for us to understand your skin's needs, we ask that you answer a few questions concerning: 

• Your age,
• Your skin type (dry, normal, oily, etc.),
• Your skin sensitivity,
• The skin problems you encounter (wrinkles, acne-prone, redness-prone, etc.),
• What you're looking for (protection, soothing, moisturising, etc.),
• Your level of sun exposure,
• Your daily skincare and make-up routine,
• The level of pollution in your environment.

All of these factors are essential for us to be able to recommend the best products for your face. During the diagnosis, you can also provide us with a selfie (preferably without glasses and make-up) that our software will use to analyse your skin problems. This image is only kept for the duration of the diagnosis.

An online diagnosis cannot, of course, replace a consultation with a healthcare professional. It is, however, an effective tool to better understand your skin and can help you choose the most suitable skincare products. If you want to go a step further, you can always make an appointment with one of our experts for personalised advice.

No, the selfie is not mandatory for diagnosis. You can skip this step if you wish. Your answers to our expert questionnaire will help us identify the best skincare routine for you. Nevertheless, we encourage you to take the selfie so that we can carry out a precise analysis of the condition of your skin, therefore allowing you to see and understand your skin's needs.

As a general rule, we only keep your Personal Data for the period necessary to achieve the purposes for which it was collected.

We only keep your Personal Data for as long as is strictly necessary to manage our relationship with you. However, we will retain your Personal Data for direct marketing purposes for three years from the date of the last interaction between us if you are not a customer and as long as we remain in contact with you through our promotional activities if you are a customer, unless you object when you receive one of our marketing messages.

IP addresses collected for security purposes will not be stored for more than 10 days.

Finally, the connection logs that are collected will be kept, subject to your consent, using cookies and other trackers used on our Website, for a period of no more than thirteen (13) months in accordance with applicable laws and regulations. For more information please refer to the “ Cookies " section below.

We may need to retain your Personal Data in an archive beyond the period of time set out below to comply with legal obligations or if necessary under the applicable statute of limitations, in order to assert of our rights. Once your Personal Data is no longer required for these purposes or for archiving purposes in order to comply with our legal obligations or for the statute of limitations, we ensure that they are either completely destroyed or anonymised.